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SPECIAL INSTRUCTIONS DURING COVID-19 EMERGENCY

To comply with Federal, State and local recommendations and orders our Business Office is temporarily working remotely. This means that representatives are unable to take calls to answer questions or take payments. Voicemail messages are being checked regularly and we are making every attempt to return calls promptly. We encourage patients to utilize the patient portal to make payments on their account. Collection efforts to collect on delinquent accounts have been temporarily suspended.

What is a co-pay?

A co-pay is the flat fee determined by your insurance company that you pay each time you receive medical care, usually between $10 and $50. Your co-pay is due at the time of service.

Co-insurance is the percentage of your medical bills that you have to pay, typically after you’ve paid your deductible.

A deductible is the amount you must reach each year before your insurance company starts paying for care.

Check our insurance plans list here.

Charges are based on the services that are provided. You and your provider will determine what services are necessary based on your medical condition and concerns during your visit. Since each health plan is unique, the clinic does not know what your insurance will cover. We suggest you contact your insurance plan prior to being seen to obtain an estimate of benefits for the services you are seeking.

Your insurance company processes claims based on your individual plan benefits and the best answer to this question will come from them.

Payments can be mailed to the following address:
Cascade Physicians, PC
2222 NW Lovejoy Suite 505
Portland Oregon 97210

You can also call our business office at (503) 242-9850 Option 1

To make a payment online please login to the Patient Portal.

The Business Office can be reached by phone at (503) 242-9850. Representatives are available to take your call Monday through Friday from 8:30 am to 4pm. We do take a break for lunch from 12:30 pm to 1:30 pm. A secure voicemail box can be reached during non-business hours.

Our mailing address is:
Cascade Physicians, PC
2222 NW Lovejoy Suite 505
Portland Oregon 97210

To make a payment online please login to the Patient Portal.

Contact the Business Office once you receive your first statement. Business Office representatives are available to set up payment arrangements that work for you and the clinic.

Contact the Business Office to confirm the credit. Refunds are processed once per month by the Business Office.

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